Pivotal touchpoints can make or break the patient relationship. This course equips every team member with skills to strengthen communication and enhance the patient experience. Objectives include developing effective verbal skills for seamless handoffs, learning to confidently address questions, concerns and objections, building patient commitment to care and loyalty to appointments, and increasing case acceptance from any role. Participants will be able to build stronger connections, improve trust and support long-term practice success.

Technology Recommendations

When viewing a pre-recorded course, we suggest the following:

Close all other applications and programs on your device.
Consider limiting the streaming on other devices in your viewing location.
Optimal viewing is on a computer or tablet.
A minimum 5MB connection is recommended, but please note that a 15-20MB connection is optimal.
The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.

Date Available: 10/1/25

Date Reviewed: 3/1/26

Date Removed: 10/30/26

How can you get your team more engaged and aligned in driving practice success? This powerful seminar helps identify growth opportunities, strengthen communication and discover ways to improve team performance. Participants will learn strategies to build a team-focused culture, overcome conflict and personality differences, and apply positive reinforcement.

Are you feeling the pain of broken appointments and no shows now more than ever? Has your practice production plateaued? Learn ways to repair the 'holes' in your practice scheduling system and strategies to grow your practice as we review key causes of broken appointments and no-shows in your practice. Learn steps to streamline your patient communications and scheduling processes to strengthen patient commitment for scheduled appointments. Practice strong verbal skills to strengthen your practice schedule.

Dr. Tara Aboumahboub | 8 – 9:30 a.m. | Speak Their Language: Mastering Communication That Drives Connection

Strong communication builds trust, case acceptance, and leadership. This course gives you the words, tone, and psychology to connect better with patients and teams — even in difficult conversations. You'll be able to apply these communication skills in and out of the office.

Dave Weber | 9:30 - 11 a.m. | The X Factor: 12 Keys to Set Your Practice Apart

You don’t have to have letters after your name or be a practice owner to be a great leader! The real secret to impactful leadership is positive ‘influence’. The highest performing practices always have members who demonstrate leadership at every level...not just at the top. Learn how to overcome opposition and negative attitudes while inspiring new creative options to get others on board. Make ‘progress on purpose’ as you discover the secret to inspiring staff and achieving common goals.

Dr. Mark Hyman|11 a.m. – 12:30 p.m. | Building a Great High-Performance Team

What is it that differentiates top practices from the average ones? What is their Secret Sauce...that formula that leads to extraordinary production, collection, overhead control, team retention and FUN? Laugh and learn as we reveal the formula, discuss action steps and see your team re-engage and thrive today!

Lunch is on your own from 12:30 – 1:30 p.m.

Carrie Webber| 1:30 – 3 p.m. | Marketing Mash-Up: The Internal and External Marketing Recipe to Grow Your Practice

Whether you are just starting your practice or have been practicing for 20 years, we all want a recipe for success that will bring more of the right patients to our practices! In this course, identify three internal marketing rockstars and three external marketing rockstars that, when combined together, make for a magnetic marketing collaboration to effectively grow your practice one ideal patient at a time.

Daniela Skeen | 3 – 4 p.m. | Elevating Excellence: Crafting an Unparalleled Patient Experience

Let's explore how outstanding service can transform every patient interaction! Participants will learn simple yet powerful strategies to enhance service skills, explore innovative ways to create a welcoming environment and analyze real-world examples for practical takeaways. They will discover how small changes can build stronger connections, increase satisfaction and highlight the vital role service plays in the overall success of a dental practice.

How do you successfully build a healthy, high-performing work culture? By creating a culture that allows your team to thrive. This course explores the six key pillars to a healthy practice culture where participants will learn effective hiring and onboarding strategies, methods for setting clear expectations, establishing your vision for your practice and team performance, and critical communication skills to lead and develop your teams.

Carrie Webber| 1:30 – 3 p.m. | Marketing Mash-Up: The Internal and External Marketing Recipe to Grow Your Practice

Whether you are just starting your practice or have been practicing for 20 years, we all want a recipe for success that will bring more of the right patients to our practices! In this course, identify three internal marketing rockstars and three external marketing rockstars that, when combined together, make for a magnetic marketing collaboration to effectively grow your practice one ideal patient at a time.

Daniela Skeen | 3 – 4 p.m. | Elevating Excellence: Crafting an Unparalleled Patient Experience

Let's explore how outstanding service can transform every patient interaction! Participants will learn simple yet powerful strategies to enhance service skills, explore innovative ways to create a welcoming environment and analyze real-world examples for practical takeaways. They will discover how small changes can build stronger connections, increase satisfaction and highlight the vital role service plays in the overall success of a dental practice.

Are you feeling the pain of broken appointments and no shows now more than ever? Has your practice production plateaued? Learn ways to repair the 'holes' in your practice scheduling system and strategies to grow your practice as we review key causes of broken appointments and no-shows in your practice. Learn steps to streamline your patient communications and scheduling processes to strengthen patient commitment for scheduled appointments. Practice strong verbal skills to strengthen your practice schedule.