The landscape in dentistry is drastically changing. It is more important than ever to stand out to your patients and create an experience worth sharing. In this course, attendees will explore ways to boost patient satisfaction with simple, easy-to-apply customer service and marketing strategies. Additionally, attendees will explore effective communication and time management techniques for optimal patient satisfaction. With these tools, you will discover exciting ways to radically grow your patient base without breaking the bank. 

Technology Recommendations

When viewing a pre-recorded course, we suggest the following:

Close all other applications and programs on your device.
Consider limiting the streaming on other devices in your viewing location.
Optimal viewing is on a computer or tablet.
A minimum 5MB connection is recommended, but please note that a 15-20MB connection is optimal.
The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.

Date Available: 11/1/24

Date Reviewed: 3/1/25

Date Removed: 10/31/25

Are robots taking over the world? Will my job become obsolete? Is 1984 coming true? With the hesitation and questions surrounding artificial intelligence, Ryan Vet takes a fresh approach. Back in 2011, Ryan and his team used AI in his very first software company. Since then, Ryan has continued to leverage AI. In this talk, Ryan explores this history of AI, debunks common AI myths, explores the ethics involved, and maybe most importantly, discusses what it means for you and your job! 

Dive into the intricate dance of generational dynamics within the workplace in this enlightening presentation on leadership across ages. From the Silent Generation to Gen Alpha, this talk unravels the complexities of managing a multi-generational team, highlighting the unique challenges and opportunities each cohort presents. Gain insights into bridging communication gaps and enhancing collaboration while turning generational diversity into strategic advantage. Transform generational differences into a catalyst for organizational growth and success!

Dr. Mark Hyman | 8 – 9:30 a.m. | Building a Great High-Performance Team

What is it that differentiates top practices from the average ones? What is their Secret Sauce...that formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps, and see your team re-engage and thrive today!

Mr. Gary Dougan | 9:30 - 11 a.m. | ADA’s CDT Codes & Insurance Blitz

Dental codes change every year. Many practices don't capture complete diagnostic information and may miss billing and reporting opportunities to properly describe and justify the services they are providing. Learn new and recent codes and tried-and-true management tips on how to improve claims success. Peek into common insurance company policies and why offices are increasing their scrutiny and oversight of your utilization patterns.  Eliminate common office policy and processing mistakes that may interfere with being paid. 

Mr. Ryan Vet |11 a.m. – 12:30 p.m. | Million Dollar Lemonade Stand - Lessons Learned from Stirring Lemonade to Running a $100 Million Company

Whether running a lemonade stand, a dental practice, or a multi-national startup, there are some lessons and principles that are unchanging and unwavering. In this talk, Ryan Vet, MBA, shares his journey riddled with successes and failures. Regardless of the stage or size of your practice, there are truths that will remain constant. We will unpack the raw truths of what it means to run a million-dollar lemonade stand. Learn the key principles that transverse all businesses and all industries that will help you be successful.

Lunch is on your own from 12:30 – 1:30 p.m.

Ms. Minal Sampat | 1:30 – 3 p.m. | 30 Actionable Dental Marketing Ideas in 75 Minutes 

In just 75 minutes, discover 30 actionable dental marketing ideas to grow your practice! In this fast-paced course, learn strategies for internal and community marketing, as well as digital and social media tactics. Gain insight on how to build a comprehensive marketing plan, use AI tools for smarter marketing, and improve patient experience along the way. Whether you're looking for fresh ideas or ways to streamline your existing efforts, these strategies will help you engage more patients and elevate your practice's visibility.

Mr. Steve Anderson | 3 – 4 p.m. | I Can’t Afford It

In today’s environment, you have to be better at helping your patients find ways to accept and pay for more than “what insurance will cover.” During this entertaining and information-packed day, the entire team will discover the three biggest mistakes most dental teams make in the first few minutes of the new patient appointment and why money is rarely the biggest obstacle to treatment acceptance...and much, much more!

Those in the dental profession and sommeliers (wine professionals) are similar. A rigorous level of training with a keen attention to detail and high levels of precision with excellent service are required. Learn case acceptance strategies, patient messaging and the customer experience. Ryan Vet, a trained sommelier and dental practice management expert, will conduct a wine tasting and use the world of wine to frame this unique course!

Note: Attendees must be at least 21 years of age to attend. 

The landscape in dentistry is drastically changing. It is more important than ever to stand out to your patients and create an experience worth sharing. In this course, attendees will explore ways to boost patient satisfaction with simple, easy-to-apply customer service and marketing strategies. Additionally, attendees will examine effective communication and time management techniques for optimal patient satisfaction. With these tools, discover exciting ways to radically grow your patient base without breaking the bank!