What truly separates one practice from another may very well be the attitude, professionalism, and level of service being provided to patients! We live at such a frenzied pace, it’s easy to forget the impact that actions, reactions, and behaviors can have on the perceptions others have of an office. This fast, fun, and highly interactive seminar explores the critical issues needed to meet and exceed patient expectations – and gets everyone in an office recharged to do the “right things.”

The highest performing organizations, departments, and teams always have members who demonstrate leadership at every level...not just at the top. For years, leadership has revolved around authority, title, ownership or responsibility, but there’s a NEW reality...leadership is influence! Intentionally building a team where everyone understands that leadership is shared and not something "someone else does" is mission critical to creating a world-class organization. Explore the 12 Key Strategies to help anyone increase the influence they have to bring about positive results. 

Relationships! It all boils down to relationships. In this side-splitting comedy routine, you'll discover the secret to making purposeful progress in all of your relationships and the amazing impact that our WORDS have on the culture and climate of a practice or a home. Laugh and learn as you identify with what many doctors and staff feel is the most challenging part of our practices – THE PEOPLE! Learn how to bring out the best in people and the six most powerful words.