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2024 Speakers
Dr. Mark Hyman Practice Management, Cosmetic Dentistry, Practice Transition Greensboro, NC

  • Private practice for 32 years
  • Adjunct Full Professor, University of North Carolina Adams School of Dentistry, Chapel Hill, NC
  • "Top Leader" in Dental Continuing Education by Dentistry Today Magazine since 2001

Thursday Courses
Th7004 - The Questions You Hate and the Answers You'll LOVE: A Guide for Dealing with Difficult Patients
Time: 8 - 11 AM
Room: GWCC, A411
Type: Lectures    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Why don't our patients ask for optimal care and enthusiastically accept our treatment plans? Attendees will learn the power of a high impact new patient experience, review the TEN QUESTIONS you must ask each new patient, commit to predictable case presentation, role-play with your team the common questions you absolutely HATE to hear, and learn the most predictable answers you'll LOVE to give them! Get ready to laugh, learn, and get FIRED UP for a dramatic improvement of your case acceptance and enjoyment of your practice!

Friday Courses
Fr6048 - Assisting Essentials All-Day Track
Time: 8 AM - 3:30 PM
Room: Omni, International Ballroom F
Type: Lectures    Handouts: Yes
Dentist Fee: $180.00  Other Fee: $110.00
AGD Code: 550

Dr. Mark Hyman | 8 – 9 a.m.| A Day in The Life of a Top Gun Dental Team

Listen, learn, and laugh your way through a fast-paced, humorous review of "The High Impact Private Practice Dental Assistant." Learn how to capitalize on other skills to improve the productivity of your practice and the quality of the service your team provides. Learn systems you can implement today to lower stress, prevent burn out, and increase your enjoyment of dentistry. 


Ms. Carrie Webber | 9 - 10 a.m. | The Dental Team's Guide to Successful Patient Conversations
Throughout a patient’s experience in your practice there are pivotal touchpoints where conversations can either build a patient’s perception of value in the treatment or diminish it. Learn impactful ways that each member of the team can strengthen their skills.

Ms. Amanda Hill | 10 – 11 a.m. | Disinfection Dash: Mastering Operatory Turnover

Welcome to Disinfection Dash, where we transform operatory clean-up into an adrenaline-pumping challenge! In this fast-paced and witty course, we'll uncover the sneaky spots commonly missed during treatment room disinfection and equip you with effective techniques to ensure every patient and clinician enjoys a safe and hygienic experience.


Lunch is on your own from 11 a.m. – 12:30 p.m.

Dr. Howard Glazer | 12:30 - 2 p.m. | Forensic Odontology: TV v/s Reality
The objective of this presentation is to familiarize the audience with the history of forensic odontology from the early days of Rome to the development of modern-day science. The need, role, and responsibility of the forensic odontologist in both civil and criminal matters will be discussed along with demonstrative cases, including but not limited to the identification of unknown remains, interpretation of bite marks, to rendering an opinion in issues of negligence, matters of fraud, and child abuse.



Mr. Kevin Henry | 2 - 3:30 p.m. | Why Dental Assistants are More Important than Ever in 2024
With all the changes going on in our society, including how patients gather their information and mold their perceptions about dentistry, dental assistants have a more important role in patient communication and practice success than ever before. So why are so many feeling underappreciated? We'll discuss that and reveal exactly why dental assistants comprise the backbone of the dental practice in 2024 and beyond.

Fr6049 - Business Office All-Day Track
Time: 8 AM - 3:30 PM
Room: GWCC, A305
Type: Lectures    Handouts: Yes
Dentist Fee: $180.00  Other Fee: $110.00
AGD Code: 550

Laci Phillips Newland | 8 - 9 a.m. |Elevating Dental Excellence: Mastering Image & Professionalism
Creating a positive and professional image can help build trust with patients, improve the overall patient experience, and contribute to the long-term success of the practice. Attention to details, from appearance to communication and the physical environment, can make a significant difference in how patients perceive the quality of care they receive. Get ready to elevate your practice and have some fun!


Judy Mausolf | 9 - 10 a.m. |We Team - How to Build an Aligned and Cohesive Leadership Team!

Everything begins and ends with leadership. It is what leaders do, don’t do, or allow in their culture that defines the practice culture. The more leaders the more difficult it becomes to create and sustain a consistent message.  Learn how to build an aligned and cohesive leadership team!


Dr. Gary Dougan | 10 - 11 a.m. | ADA's CDT Codes: Coding Won't Kill You

Dental codes change every year. Many practices miss billing and reporting opportunities to properly describe the services they are providing. Learn new and recent codes, how to use them properly in the practice for improved claims success and which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. 

Lunch is on your own from 11 am – 12:30 pm.


Kevin Henry | 12:30 - 1:30 p.m. |Leadership and Conflict Resolution in Today's Dental Practice
Everyone in the practice serves a vital role in the success of the practice and the comfort level of your patients. We'll focus on how everyone can be a better leader and communicator, both within the team and with everyone who walks through your doors. Through this interactive lecture, we'll uncover hidden leadership skills and personality traits that can make the day better and the team closer.

Carrie Webber | 1:30 - 2:30 p.m. |Can You Hear Me Now?  Telephone Skills That Cut Through the Noise
How do we cut through noise, distractions & objections to build the bridge from telephone calls to scheduled & kept appointments? Dive into verbal skills, common obstacles & proactive steps that help you schedule these potential patients and see success in keeping appointments!

Dr. Mark Hyman | 2:30 - 3:30 p.m. | Building a Great High-Performance Team
What is it that differentiates the top practices from the average? What is their Secret Sauce? That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!

Fr6066 - The Blueprint to the Successful Dental Practice You've Always Wanted
Time: 10 AM - 12:30 PM
Room: GWCC, A310
Type: Lectures    Handouts: No
Dentist Fee: $95.00  Other Fee: $65.00
AGD Code: 550

“Change is inevitable – growth is optional.” In this fast-paced, ever-changing world, dental teams must commit to taking a serious look at every aspect of the practice. Learn how to diagnose, devise a treatment plan and deliver optimal care. In this course we will review the duties each department currently performs, discuss choices of how to enhance your team’s talents with
continuing education and cross training, and evaluate ways to really listen and learn what our patients want. Learn how to maximize each patient encounter.


Saturday Courses
Sa6110 - Practice Ownership Program
Time: 8:30 AM - 2:30 PM
Room: GWCC, A411/A412
Type: Lectures    Handouts: Speaker bringing
Dentist Fee: $85.00  Other Fee: $85.00
AGD Code: 550

Additional Course & Hotel Information
Note: Hinman's Night Out is SOLD OUT and is no longer included as a benefit for students attending this course.


All too often, the decision on if and when to own a dental practice becomes an emotional journey rather than a business decision, with massive school debt often obscuring the big picture. This half-day session offers dental students, residents and associates the ability to expand one’s lens to fix their focus on long-term success, with the full disclosure of both the benefits and obstacles of owning a dental practice. The Practice Ownership Program consists of two lectures and a meet-and-greet networking session with experienced practice owners. This event includes lunch.


Owning Your Dental Practice: The Bridge to Financial Freedom

The program will begin with a presentation from Cain Watters & Associates and NDP Partner Charles Loretto. Taken from over 40 years of experience advising dentists on how to financially reach their goals, this lecture provides attendees a realistic view of practice ownership versus an employee. Charles will weigh the risks, consider debt and evaluate each option associated with becoming a new owner, entering a partnership, buying an existing practice or working as a partner in a corporate dentistry environment. During this lecture, attendees will understand the necessary qualifications needed before starting a new practice or finding an existing opportunity. It will provide details on the key elements to study before purchasing a practice like location, patient mix, type of transition and more, and how to negotiate the deal financially once you find the practice of your dreams.

The Grand Slam: Early Years of Private Practice

Dr. Mark Hyman, an adjunct full professor and Special Assistant to the Office of the Dean at the University of North Carolina Adams School of Dentistry, will share the keys to managing a successful practice and providing world-class service. Dr. Hyman will leverage his 32 years of experience in a full-time, real-world private practice as well as teaching and advocating for relationship-based optimal care dentistry. Attendees will walk away from this course knowing how to implement the critical steps to renew a practice, discover the potential issues involved in handling new patients and utilize new techniques for keeping the team focused and enthused.

Networking Social: Find Your Future Practice Opportunity
This course also includes a moderated networking session with current practice owners. Hear their stories, experiences and insight to get real-life stories from doctors who have walked this path themselves. Take this opportunity to ask the questions that are really on your mind and meet with doctors who may be searching for a future associate or partner.

Additional Course & Hotel Information

The Hinman Dental Society of Atlanta  • 33 Lenox Pointe NE, Atlanta, GA 30324-3172  • Tel: (404) 231-1663  • Copyright © 1996-2024 Hinman Dental Society of Atlanta