Speaker Information

Ms. Carrie Webber
Oklahoma City, OK
Practice Management & Marketing

Vr619 - Roll Out the Red Carpet: Customer Service that Counts
Date/Time: 4/6/2022  
Type: Virtual   Handouts: No
Dentist Fee: $25.00  Other Fee: $25.00
Audience: Dentists, Hygienists, Assistants, Office Staff, Lab techs, Spouses, Students
Keyword(s):
Practice Management
AGD Code: 550

Patients make decisions about where to have a dental home based on a variety of factors. Discover the factors influencing that decision and how delivering outstanding customer service is a key piece to attracting and maintaining your patient family. The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.


Learning Objectives:
• Identify five “hot spots” for customer service in each practice
• Recognize the impact each role in the practice serves in the patient relationship
• Deliver exceptional customer service throughout each practice

Course available: 4/11/22

 

Course expires: 5/31/22