Speaker Information

Ms. Carrie Webber
Oklahoma City, OK
Practice Management/Marketing
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  • Owner & President, The Jameson Group
  • Speaker, Writer & Consultant on Practice Management, Marketing & Leadership
  • Contributing author and educator for multiple media outlets

Vr619 - Roll Out the Red Carpet: Customer Service that Counts
Type: Online   Handouts: No
In-Person Attendee Fee: $25.00  Other Fee: $25.00
Audience: Dentists, Hygienists, Assistants, Office Staff, Lab techs, Spouses, Students
Keyword(s):
Practice Management
AGD Code: 550

Patients make decisions about where to have a dental home based on a variety of factors. Discover the factors influencing that decision and how delivering outstanding customer service is a key piece to attracting and maintaining your patient family. The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.


Learning Objectives:
• Identify five “hot spots” for customer service in each practice
• Recognize the impact each role in the practice serves in the patient relationship
• Deliver exceptional customer service throughout each practice

Course available: 4/11/22

 

Course expires: 8/31/22