VFr311 - High Impact Communication in the Time of COVID-19
Type: Online Handouts: Yes
In-Person Attendee Fee: $0.00 Other Fee: $0.00
Audience: Dentists, Hygienists, Assistants, Office Staff, Lab techs, Spouses, Students
Keyword(s): Communication
COVID
AGD Code: 550
Have you ever felt as though your communication wasn’t effective especially in a COVID-19 year? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. You will learn how to:
- Implement effective communication guidelines for scheduling and reducing open time
- Discuss financial arrangements
- Communicate when you collect from patients
- Discuss treatment plans, case acceptance, etc.
- Handle objections
- Manage handoffs from clinical team to administrative team and vice versa
- Turn patient needs into wants at key communication moments