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Course: High Impact Communication in the Time of COVID-19 - Hinman.org

Speaker Information

Ms. Lois Banta
Grain Valley, MO
Practice Management

VFr311 - High Impact Communication in the Time of COVID-19
Date/Time: 3/12/2021   2:00 PM - 3:00 PM
Type: Virtual   Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00
Audience: Dentists, Hygienists, Assistants, Office Staff, Lab techs, Spouses, Students
AGD Code: 550

Have you ever felt as though your communication wasn’t effective especially in a COVID-19 year? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. You will learn how to:


  •  Implement effective communication guidelines for scheduling and reducing open time
  •  Discuss financial arrangements
  •  Communicate when you collect from patients
  •  Discuss treatment plans, case acceptance, etc.
  •  Handle objections
  •  Manage handoffs from clinical team to administrative team and vice versa
  • Turn patient needs into wants at key communication moments