Have you ever felt as though your communication wasn’t effective especially in a COVID-19 year? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. You will learn how to:

•  Implement effective communication guidelines for scheduling and reducing open time


•  Discuss financial arrangements


•  Communicate when you collect from patients


•  Discuss treatment plans, case acceptance, etc.


•  Handle objections


•  Manage handoffs from clinical team to administrative team and vice versa


• Turn patient needs into wants at key communication moments