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Course: High Impact Communication in the Time of COVID-19 - Hinman.org

Speaker Information

Ms. Lois Banta
Grain Valley, MO
Practice Management

High Impact Communication in the Time of COVID-19

Have you ever felt as though your communication wasn’t effective especially in a COVID-19 year? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. You will learn how to:


 



  •  Implement effective communication guidelines for scheduling and reducing open time

  •  Discuss financial arrangements

  •  Communicate when you collect from patients

  •  Discuss treatment plans, case acceptance, etc.

  •  Handle objections

  •  Manage handoffs from clinical team to administrative team and vice versa

  • Turn patient needs into wants at key communication moments



Course: VFr311
Date/Time: 3/12/2021   2:00 PM - 3:00 PM
Type: Virtual
Audience: Dentists, Hygienists, Assistants, Office Staff, Lab techs, Spouses, Students

Dentist Fee: $0.00
Other Fee: $0.00
Keyword(s):
Communication
COVID