Speaker Information

Ms. Daniela Skeen
West Palm Beach, FL
Practice Management
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  • Clinical Instructor, Nova Southeastern University
  • CFO, National Signage and Branding Company
  • Practice Management Consultant

Th7304 - How Trust is Built: The Psychology of a Positive Patient Experience
Date/Time: 3/12/2026   2 - 3:30 p.m.
Type: Lectures

Room: GWCC - Total Health Pavilion
Dentist Fee: $0.00  Other Fee: $0.00
Audience: Dentists, Hygienists, Assistants, Office Staff, Spouses
Keyword(s):
Communication
Diagnosis/Treatment Planning
Implants
Practice Management
AGD Code: 550
Credits: 1.50

Trust is the foundation of every successful patient relationship. In this 90-minute lecture, participants will identify core psychological factors that influence patient trust and comfort, explain how nonverbal communication and tone shape patient perception, and analyze examples of trust-building versus trust-breaking interactions. Attendees will also apply simple communication techniques to reduce anxiety and enhance trust. Real-world strategies and case examples will equip dental professionals to create a welcoming environment that strengthens patient relationships and improves treatment acceptance.