Learn the skills that lead to more scheduled appointments, fewer last minute changes, and increases patient referrals. Master techniques that will help you uncover what patients really want despite what they “say” they need. This session will enable attendees to effectively convert callers into new patients, minimize last minute cancellations, handle patients who “only want to get my teeth cleaned,” create value for “price shopping” patients, perfect reminder/confirmation calls and confidently respond to the “You don’t take my insurance?” patient.