Note: This course is co-presented by Mary Ellen Psaltis, BPh Are you among those who think that parents are the problem in a dental office? Do you get frustrated in trying to understand their style of behavior or their communication skills? In this informative program you will learn to identify parent's hidden agendas, why they behave in different ways and some shortcut clues to dealing effectively with them. These simple, but remarkably effective skills will enhance your communications when presenting treatment plans, scheduling appointments or teaching oral hygiene techniques.  Learning Objectives:

• Understand how to identify the “Question behind the Question.”

• Appreciate the effectiveness of different styles of communication and behavior.

• Learn the powerful shortcut clues to better communication with parents.