Speaker Information

Dr. Gary Dougan
Cathedral City, CA
Dental Insurance and Coding
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  • Expert in dental utilization management and quality improvement programs
  • Fellow, University of California San Francisco Health Professions Leadership Program
Mr. Kevin Henry
Longmont, CO
Empowerment of Dental Assistants
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  • Co-founder, IgniteDA
  • Certified DISC trainer
  • More than 20 years in dental journalism


Dr. Mark Hyman
Greensboro, NC
Practice Management, Cosmetic Dentistry, Practice Transition
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  • Private practice for 32 years
  • Adjunct Full Professor, University of North Carolina Adams School of Dentistry, Chapel Hill, NC
  • "Top Leader" in Dental Continuing Education by Dentistry Today Magazine since 2001
Ms. Judy Mausolf
Liberty Hill, TX
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  • Owner, Practice Solutions Inc
  • Director of Sponsoring Partners, Speaking Consulting Network
  • Member, SCN, ADMC, NSA-MN and NSA
Ms. Laci Phillips Newland
Chesterfield, MI
Practice Management & Team Building
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  • Co-founder, Practice Dynamics Coaching Group
  • Leadership coach
  • 30+ years of leadership and team building
Ms. Carrie Webber
Oklahoma City, OK
Practice Management & Marketing
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  • Chief Communications Officer and Co-owner, Jameson, a dental management, marketing and hygiene coaching firm
  • Author of several publications and blogs on the topic of marketing

Fr6049 - Business Office All-Day Track
Date/Time: 3/22/2024   8 a.m. - 3:30 p.m.
Type: Lectures   Handouts: Yes

Room: GWCC - A305
Dentist Fee: $180.00  Other Fee: $110.00
Audience: Office Staff
Practice Management
AGD Code: 550

Laci Phillips Newland | 8 - 9 a.m. |Elevating Dental Excellence: Mastering Image & Professionalism
Creating a positive and professional image can help build trust with patients, improve the overall patient experience, and contribute to the long-term success of the practice. Attention to details, from appearance to communication and the physical environment, can make a significant difference in how patients perceive the quality of care they receive. Get ready to elevate your practice and have some fun!


Judy Mausolf | 9 - 10 a.m. |We Team - How to Build an Aligned and Cohesive Leadership Team!

Everything begins and ends with leadership. It is what leaders do, don’t do, or allow in their culture that defines the practice culture. The more leaders the more difficult it becomes to create and sustain a consistent message.  Learn how to build an aligned and cohesive leadership team!


Dr. Gary Dougan | 10 - 11 a.m. | ADA's CDT Codes: Coding Won't Kill You

Dental codes change every year. Many practices miss billing and reporting opportunities to properly describe the services they are providing. Learn new and recent codes, how to use them properly in the practice for improved claims success and which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. 

Lunch is on your own from 11 am – 12:30 pm.


Kevin Henry | 12:30 - 1:30 p.m. |Leadership and Conflict Resolution in Today's Dental Practice
Everyone in the practice serves a vital role in the success of the practice and the comfort level of your patients. We'll focus on how everyone can be a better leader and communicator, both within the team and with everyone who walks through your doors. Through this interactive lecture, we'll uncover hidden leadership skills and personality traits that can make the day better and the team closer.

Carrie Webber | 1:30 - 2:30 p.m. |Can You Hear Me Now?  Telephone Skills That Cut Through the Noise
How do we cut through noise, distractions & objections to build the bridge from telephone calls to scheduled & kept appointments? Dive into verbal skills, common obstacles & proactive steps that help you schedule these potential patients and see success in keeping appointments!

Dr. Mark Hyman | 2:30 - 3:30 p.m. | Building a Great High-Performance Team
What is it that differentiates the top practices from the average? What is their Secret Sauce? That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!