Dr. Mark Hyman
Take This Job and Love It!
If you find too many of your days very busy, yet not as profitable as you would like, this seminar is definitely for you! In this session, you will learn new techniques for keeping your team focused and enthused- even when things go wrong. In addition, learn how to capitalize on the individual skills of each dental team member and how these skills can improve the productivity of your practice.
Ms. Amy Parrish
Roll Out the Red Carpet: Customer Service that Counts
Patients make decisions about where to have a dental home based on a variety of factors. Discover the factors influencing that decision and how delivering outstanding customer service is a key piece to attracting and maintaining your patient family. The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.
11 a.m. – 12 p.m.
Ms. Amy Parrish and Ms. Carrie Webber
There's a Hole in My Bucket! Strategies for Effective Scheduling
Are you finding it more and more difficult to keep your schedule full? Ever ask yourself "why isn't my practice growing?" Learn ways to stop the 'holes' in your practice and learn strategies to retain, grow and ultimately thrive!
The attendee will learn how to retain existing patients more effectively, maximize technology to support practice growth and retention and how to utilize communication skills to improve every patient conversation.
Lunch is on your own from 12 - 1:30 p.m.
Dr. Brad Bale and Dr. Michael Gelb
America's #1 Killer: Your Role in Reducing Cardiovascular Deaths
We now live in a wonderful era in which cardiovascular disease can be removed from the number one spot for death, disability and cost. Many common conditions that are associated with increased heart attack and stroke risk will be reviewed. The exciting technology and knowledge which makes possible generating a clinical guarantee of establishing and maintaining the health of arteries will be discussed. Oral health will be presented as a critical element in the guarantee of arterial wellness. Published clinical data will be shown illustrating the effectiveness of the Bale Doneen Method. Dr. Gelb will address the necessity of screening our Patients' for Airway Health and associated issues. Screening is a must! Treatment is optional. The ADA recently passed a resolution stating that Dentists should screen their patients for Airway issues.
Ms. Carrie Webber
Let’s Get Social
Social media is a fundamental shift in the way people communicate, taking existing patient referrals to a whole new level. And if you are not part of the conversation, you will find your practice left out in the cold. Start communicating today with your patients in a way that is engaging, fun, and valuable. Participants will learn what social media is, how to implement a social media strategy and what to expect from your social media plan.
Ms. Carrie Webber
Seven Steps Toward Marketing Success: Recognizing the Rule of 7
The key to learning and to action is repetition. Do you have this approach in your current marketing plan? This power packed course teaches you how to market in a way that maximizes your message in multiple ways. You’ll learn key strategies on how to successfully market in a highly competitive marketplace that is trying to earn the coveted consumers’ discretionary dollar. The participant will learn how to develop a Rule of 7 marketing plan, brainstorm through successful marketing platforms to engage potential patients and learn about your practice's brand and marketing matrix.