Ms. Lois Banta Practice Management Format: Virtual Grain Valley, MO

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  • Lifetime Achievement Award, 2016 from American Association of Dental Office Management
  • Top 25, Women in Dentistry  2016
  • Owner, Banta Consulting, Inc and The Speaking Consulting Network

Friday Courses
VFr311 - High Impact Communication in the Time of COVID-19
Time: 2 - 3 PM
Room: ,
Type: Virtual    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Have you ever felt as though your communication wasn’t effective especially in a COVID-19 year? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say/don’t say strategies that can result in case acceptance, timely payments, and effective scheduling. You will learn how to:


  •  Implement effective communication guidelines for scheduling and reducing open time
  •  Discuss financial arrangements
  •  Communicate when you collect from patients
  •  Discuss treatment plans, case acceptance, etc.
  •  Handle objections
  •  Manage handoffs from clinical team to administrative team and vice versa
  • Turn patient needs into wants at key communication moments
Saturday Courses
VSa340 - Top 10 Management Tools in the Time of COVID-19
Time: 3 - 4 PM
Room: ,
Type: Virtual    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Designing systems and protocols for a good foundation of production and collections can be quite a challenge especially in a

COVID-19 year. This seminar is designed to identify strategies and systems to keep your finger in on the pulse of the practice and address day to day concerns before they become major issues.  We will identify the top 10 must have systems that need to be in place to achieve optimal results.

  • Identify key systems for a successful practice
  • Hire and train for great teams
  • Choreographing scheduling and collections for ultimate success
  • Learn key strategies to grow your practice forward
  • Develop effective communication skills to assist patients in making informed decisions
  • Beyond the practice skills…leadership, continuing education