Designing systems and protocols for a good foundation of production
and collections can be a challenge. Identify strategies and systems
thereby keeping a feel on the pulse of the practice so you can address
day-to-day concerns before they become major issues. Focus on the
must-have systems to achieve optimal results. Learn key strategies to
grow the practice and develop effective communication skills to assist
patients in making informed decisions.

Frustrated by holes in your schedule? Experience the joy of effective scheduling to boost production and reduce stress. Minimize last minute cancellations, procedures that take longer than expected, grumpy patients in the reception room and grumpier staff members blaming one another (or the dentist). Good scheduling guarantees a happier practice.

Dr. Mark Hyman

The Secret Sauce

8 - 9:30 a.m.

What is it that differentiates the top practices from the average?

What is their “Secret Sauce?” That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!

Mr. Kirk Behrendt

Discover the 12 Proven Techniques to Reduce Cancellations

9:30 - 11:00 a.m.

Bring your team to this incredibly valuable lecture to see the PROVEN ways patients are saying "YES" in the current economy.  This high-energy lecture will give you and your team a simple treatment plan to change your practice immediately. Discover the 12 proven techniques to reduce cancellations & keep patients showing up. Learn a four-step process behind highly productive practices that gives patients more confidence to say yes consistently and learn the best practices in financial arrangements that really work.

Lunch is on your own from 11 a.m. – 12 p.m.

Ms. Lois Banta

Playing the Insurance and Accounts Receivables Game... Your Way

12:00 - 1:30 pm 

Is your office desk sagging from the weight of your insurance claims report? Accounts receivables out of control? Institute proven systems to effectively track A/R, follow up on past-due claims more efficiently, and minimize your stress level. Design systems of collecting from patients and eliminate the "bad guy" perception.

Ms. Laci Phillips Newland

Systems, Teams and Technology: Creating Balance-Driven Success in Your Practice

1:30 - 3 p.m.

We are all searching for a balanced day among the chaos. Let's walk through how to prioritize and organize your work day into three main areas of your practice. Start with clean well-defined systems, making sure there are standard operating procedures to follow. Next, invigorate your team, the heart of your practice. Understand techniques to achieve a happy, high performing team. Lastly, technology is only good when it is used in an efficient way. Your search is over, sit back and relax.

This hands-on lecture is designed to teach dental practitioners how to create motivating, informative and meaningful team meetings
and “morning huddles”. Everyone has at some time in his or her life attended or managed meetings that were dull, gripe sessions or
uneventful. In this lecture, we will work through the secrets to having morning huddles that help identify potential hiccups and team meetings that will take the practice to new heights and involve everyone with relevant information.

For those who have felt as though one’s communication wasn’t effective,
learn fail-safe ways to communicate with patients, office staff and each
other. Implement into daily practice effective scripting for scheduling
and reducing open time, handling objections and foolproof financial
arrangements. Discover the best way to focus discussions on collecting
from patients and insurance companies.