Have you ever been misunderstood? Thought "If could just find the right words…"? In today's society communicating well with other humans could be the difference between confusion and clarity, anxiety and peace, success and disappointment. We will help you recognize and identify different communication styles, practice verbal skills, and discover how role playing difficult conversations can actually be fun for your team! Because it doesn't have to be a conflict, it just has to be a conversation!

We want you to be a great business owner, and Key Performance Indicators (KPI’s) are the numbers we use to measure business success. Learn how to find and interpret these numbers and understand the story they tell. We will identify what KPI's you should be tracking and how they affect your business. Discover which reports to run on a daily, weekly, monthly and yearly basis. Gain knowledge on goals, bonus's and how to prepare for each new year and the growth you desire!

Laci Phillips Newland | 8 - 9 a.m. |Elevating Dental Excellence: Mastering Image & Professionalism
Creating a positive and professional image can help build trust with patients, improve the overall patient experience, and contribute to the long-term success of the practice. Attention to details, from appearance to communication and the physical environment, can make a significant difference in how patients perceive the quality of care they receive. Get ready to elevate your practice and have some fun!

Judy Mausolf | 9 - 10 a.m. |We Team - How to Build an Aligned and Cohesive Leadership Team!

Everything begins and ends with leadership. It is what leaders do, don’t do, or allow in their culture that defines the practice culture. The more leaders the more difficult it becomes to create and sustain a consistent message.  Learn how to build an aligned and cohesive leadership team!

Dr. Gary Dougan | 10 - 11 a.m. | ADA's CDT Codes: Coding Won't Kill You

Dental codes change every year. Many practices miss billing and reporting opportunities to properly describe the services they are providing. Learn new and recent codes, how to use them properly in the practice for improved claims success and which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. 

Lunch is on your own from 11 am – 12:30 pm.

Kevin Henry | 12:30 - 1:30 p.m. |Leadership and Conflict Resolution in Today's Dental Practice
Everyone in the practice serves a vital role in the success of the practice and the comfort level of your patients. We'll focus on how everyone can be a better leader and communicator, both within the team and with everyone who walks through your doors. Through this interactive lecture, we'll uncover hidden leadership skills and personality traits that can make the day better and the team closer.

Carrie Webber | 1:30 - 2:30 p.m. |Can You Hear Me Now?  Telephone Skills That Cut Through the Noise
How do we cut through noise, distractions & objections to build the bridge from telephone calls to scheduled & kept appointments? Dive into verbal skills, common obstacles & proactive steps that help you schedule these potential patients and see success in keeping appointments!

Dr. Mark Hyman | 2:30 - 3:30 p.m. | Building a Great High-Performance Team
What is it that differentiates the top practices from the average? What is their Secret Sauce? That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!

Have you noticed a decline in practice production, profits, and patient retention? Is team morale down, and you are just tired? Do you see new patients once, but they are not accepting treatment and not returning to your practice? Let us help you see things from the patient’s perspective and create an action plan, excited to make the changes which will generate raving fans and increase production and success in your practice.

Success is built on a solid foundation: Visionary Leadership plus Organized Systems and a Self-directed Team. We will explore how to develop great leadership and spread it throughout your team. We will show you how to construct a comprehensive list of systems and organize them in one place. Systems not only keep us organized but also support leaders in developing and retaining a high-functioning, self-directed team. You bring the leaders and your team, and we will help you build your playbook! 

Is life just getting increasingly busy? Are you starting to see and feel the effects from being chronically connected every waking hour? Finding balance in life, both personally and professionally takes focus, practice and determination now more than ever before. Can you learn to unplug and yet stay in touch with the world? Sit back, take a breath, and let us help you recognize the importance of stepping away from technology for a short time.