Ms. Laci Phillips Newland Practice Management & Team Building Chesterfield, MI


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  • Co-founder, Practice Dynamics Coaching Group
  • Passionate leadership coach
  • More than 29 years of leadership and team building

Thursday Courses
Th200 - Systems, Teams and Technology: Creating Balance-Driven Success in Your Practice
Time: 8 - 10 AM
Room: GWCC,
Type: Registered    Handouts: Yes
Dentist Fee: $95.00  Other Fee: $65.00

We are all searching for a balanced day among the chaos. Let’s walk through how to prioritize and organize your work day into three main areas of your practice. Start with clean well-defined systems, making sure there are standard operating procedures to follow. Next, invigorate your team, the heart of your practice. Understand techniques to achieve a happy, high performing team. Lastly, technology is only good when it is used in an efficient way. Your search is over, sit back and relax.

Th312 - Leading Through the Disruption: Five Keys to Great Leadership
Time: 12 - 2 PM
Room: Omni,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

Disruption Happens. Even the best laid out plans go awry. What sets great leaders apart from everyone else is how we Navigate the Disruption. Are you prepared for rough waters, are you the leader everyone is looking to steer the ship? Great leaders have systems in place, great communication, and understand the business of dentistry. Great leaders have assembled a great team and have the tools in place for any situation. Great leaders have the ability to navigate through any disruption. Join us and discover the difference between just getting by and thriving with greatness.

Friday Courses
Fr242 - Creating Leaders in Your Practice: Three Key Systems to a Perfect Team
Time: 9 - 11 AM
Room: GWCC,
Type: Registered    Handouts: Yes
Dentist Fee: $95.00  Other Fee: $65.00

Systems and great teams go hand in hand. During this course, learn three key systems to build your perfect team. First is hiring. We will discuss advertising, interviewing and on-boarding protocols to ensure you have the perfect candidate. Second is retention. Having a team you enjoy working with can make your days exceptional. Let’s talk about team building, education and motivation. Third is termination. Is the wrong person on the bus? Make sure you have the right verbal skills, an empathizing attitude and proper documents to make the process less stressful.

Fr230 - Business Office Bonanza
Time: 9 AM - 4 PM
Room: GWCC,
Type: Registered    Handouts: No
Dentist Fee: $180.00  Other Fee: $110.00

Ms. Penny Reed

Growing Your Dental Business 

9 - 10:30 a.m.

What would happen if your practice increased it’s revenues by 25% without a significant increase in overhead? It’s possible! In this session, learn the magic formula to take your practice to the next level. Whether you are new in practice, a seasoned dental practice owner, or team member, you will learn proven strategies to grow your practice.

• Identify the critical trends in the business of dentistry and how they directly impact your practice and your position
• Discover how to apply the Five Part Magic Formula for Practice Growth
• Identify one of the most underutilized tools in every practice that prevents thousands of dollars walking out the door every day
• Learn how to decrease broken and cancelled appointments and other practice time drains

 

Ms. Grace Rizza

Ethical and Effective Marketing for Today's Market

10:30 a.m. - 12 p.m.

Attendees will learn how to create an effective and ethical marketing plan. It'll include details as to how to gauge the success of a campaign, when to quit and when to stick with a strategy, as well as useful tips that can be implemented for an immediate boost in new patients. This course is appropriate for general and specialist dental practice owners and business managers.

 

Lunch is on your own from 12 - 1 p.m.

 

Ms. Laci Phillips Newland 

Your Practice Through the Patient's Eyes: It's Never Just About Dentistry 

1 - 2:30 p.m.

Do you really know your patients? Do they know you? In the life cycle of a patient, it’s not just about how many clicks in the computer or how many restorations you have done. What it is about is how many real conversations you have had, the personal care and the customized touch. Let’s take customer service to a whole new level by learning who your target audience is, what they expect and what they see. A patient’s positive perception is your success. It’s time to put on different glasses and see things in a new perspective!

 

Ms. Carol Paige

Getting Patients to Keep Their Appointments!

2:30 - 4 p.m.

Are you frustrated when your perfectly scheduled day falls apart?  Learn techniques to prevent late changes, manage patients who you can nearly predict will no-show or cancel late, increase retention, and fill the unavoidable late changes FAST!

 

Saturday Courses
Sa358 - Leading Through the Disruption: Five Keys to Great Leadership
Time: 9 - 11 AM
Room: GWCC,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

Disruption Happens. Even the best laid out plans go awry. What sets great leaders apart from everyone else is how we Navigate the Disruption. Are you prepared for rough waters, are you the leader everyone is looking to steer the ship? Great leaders have systems in place, great communication, and understand the business of dentistry. Great leaders have assembled a great team and have the tools in place for any situation. Great leaders have the ability to navigate through any disruption. Join us and discover the difference between just getting by and thriving with greatness.

Sa369 - Constantly Plugged In and Desperately Seeking Balance
Time: 1 - 2:30 PM
Room: Omni,
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

Does your world spin more rapidly or is life just getting increasingly busy? Are you starting to see and feel the effects from being chronically connected every waking hour? Finding balance in life, both personally and professionally takes focus, practice and determination now more than ever before. Can you learn to unplug and yet stay in touch with the world? Absolutely. Sit back, take a breath and let’s admit we all need to step away from the technology for a short time.