Ms. Laci Phillips Newland Practice Management & Team Building Chesterfield, MI

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  • Co-founder, Practice Dynamics Coaching Group
  • Leadership coach
  • 30+ years of leadership and team building

Virtual Courses
Vr610 - Creating New Perspectives & Opportunities: How to Expand Your Horizons and Explore Your Future in the Dental Practice
Time: 12 - 1 PM
Room: ,
Type: Virtual    Handouts: No
In-Person Attendee Fee: $35.00  Virtual Attendee Fee: $50.00
AGD Code: 550

Have you ever felt stuck in your role? Do you have moments when you know you can do more? Do you sometimes realize you are not living up to your full potential? When we are performing at our best, our patient care exceeds expectations, our team cohesiveness is on track, and our offices will prosper. Are you ready to change perspectives, Expand Your Horizons and Explore Your Future? This course will help you recognize what you bring to the table and organize a plan of presentation, discover what going the extra mile looks like for your talents, and create a system that will allow the entire team to broaden their perspectives and look at the patient experience with renewed vigor!


Technology Recommendations

When viewing a live or pre-recorded course, we suggest the following:

Close all other applications and programs on your device
Consider limiting the streaming on other devices in your viewing location
Optimal viewing is on a computer or tablet
A minimum 5MB connection is recommendation, but please note that a 15-20MB connection is optimal
The best way to prevent or stop buffering when streaming is to reduce anything that impedes the stream.


Date Available: January 17, 2023

Date Reviewed: March 1, 2023

Date Removed: May 31, 2023

Th216 - Communications, Coding and Collections: The Three Cs of the Profitable Practice
Time: 9 - 11 AM
Room: GWCC, A311
Type: Registered    Handouts: Yes
Dentist Fee: $95.00  Other Fee: $65.00
AGD Code: 550

When the first question a patient asks is “How much will my insurance pay?”, our thinking can begin to revolve around insurance. Learn to step out of that mindset and step into customer service, quality health care and, ultimately, a profitable practice. Discover how excellent communication, proper coding and above average collections can impact a practice’s efficiency and financial health. Walk out of this high-energy course feeling energized with the realization that a revolution has just begun.

Th313 - Creating Leaders in Your Practice: Three Key Systems to a Perfect Team
Time: 1 - 3 PM
Room: Omni, Grand Ballroom D2-E
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Systems and great teams go hand in hand. During this course, learn three key systems to build your perfect team. First is hiring. We will discuss advertising, interviewing and on-boarding protocols to ensure you have the perfect candidate. Second is retention. Having a team you enjoy working with can make your days exceptional. Let’s talk about team building, education and motivation. Third is termination. Is the wrong person on the bus? Make sure you have the right verbal skills, an empathizing attitude and proper documents to make the process less stressful.

Friday Courses
Fr238 - Business Office Bonanza
Time: 8 AM - 3 PM
Room: Omni, International Ballroom D
Type: Registered    Handouts: No
Dentist Fee: $180.00  Other Fee: $110.00
AGD Code: 550

Dr. Mark Hyman

The Secret Sauce

8 - 9:30 a.m.

What is it that differentiates the top practices from the average?

What is their “Secret Sauce?” That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!


Mr. Kirk Behrendt

Discover the 12 Proven Techniques to Reduce Cancellations

9:30 - 11:00 a.m.

Bring your team to this incredibly valuable lecture to see the PROVEN ways patients are saying "YES" in the current economy.  This high-energy lecture will give you and your team a simple treatment plan to change your practice immediately. Discover the 12 proven techniques to reduce cancellations & keep patients showing up. Learn a four-step process behind highly productive practices that gives patients more confidence to say yes consistently and learn the best practices in financial arrangements that really work.


Lunch is on your own from 11 a.m. – 12 p.m.


Ms. Lois Banta

Playing the Insurance and Accounts Receivables Game... Your Way

12:00 - 1:30 pm 

Is your office desk sagging from the weight of your insurance claims report? Accounts receivables out of control? Institute proven systems to effectively track A/R, follow up on past-due claims more efficiently, and minimize your stress level. Design systems of collecting from patients and eliminate the "bad guy" perception.


Ms. Laci Phillips Newland

Systems, Teams and Technology: Creating Balance-Driven Success in Your Practice

1:30 - 3 p.m.

We are all searching for a balanced day among the chaos. Let's walk through how to prioritize and organize your work day into three main areas of your practice. Start with clean well-defined systems, making sure there are standard operating procedures to follow. Next, invigorate your team, the heart of your practice. Understand techniques to achieve a happy, high performing team. Lastly, technology is only good when it is used in an efficient way. Your search is over, sit back and relax.

Fr329 - Your Practice Through The Patient’s Eyes
Time: 10 AM - 12 PM
Room: Omni, International Ballroom F
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Noticing a decline in practice production and profit? Needing to attract and retain more patients, but just not sure what you need to do differently? Between social media, your website, online reviews and word of mouth, most potential patients have an expectation of your practice before their first visit. Is your practice living up to those expectations? Put on a different pair of glasses and see things from a new perspective. Uncover the unseen gaps in your practice that patients notice—sometimes at an unconscious level. Gain an action plan to identify the tangible and intangible details to evaluate. Leave with renewed vigor, excited to make the changes which will generate raving fans and increase production.


Learning Objectives:

  • Discover your office in a new prospective, both external and internal views
  • Learn which reports to run to find out if your target audience is who you thought they would be
Saturday Courses
Sa362 - Ready Set Interact: Hands On Leadership, Marketing & Team Building!
Time: 9:30 - 11:30 AM
Room: GWCC, A402
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 550

Join us for a fun, energetic, interactive course for everyone in your practice. Discover great information and put it into action as we share with you the latest leadership strategies, current marketing tips, and team-building exercises that everyone would want to participate in. Get ready to engage, set to deliver, and interact with your entire team.

Sa366 - Constantly Plugged In and Desperately Seeking Balance
Time: 1 - 2:30 PM
Room: GWCC, A411
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00
AGD Code: 770

Does your world spin more rapidly or is life just getting increasingly busy? Are you starting to see and feel the effects of being chronically connected every waking hour? Finding balance in life, both personally and professionally, takes focus, practice, and determination now more than ever before. Can you learn to unplug and yet stay in touch with the world? Absolutely! Sit back, take a breath, and let’s admit we all need to step away from technology for a short time.