Ms. Judy Mausolf Team Communication/Culture Lakeville, MN


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  • Owner, Practice Solutions Inc
  • Director of Sponsoring Partners, Speaking Consulting Network
  • Member, SCN, ADMC, NSA-MN and NSA

Thursday Courses
Th202 - Assisting Extravaganza
Time: 8 AM - 3 PM
Room: ,
Type: Registered    Handouts: No
Dentist Fee: $180.00  Other Fee: $110.00

8 - 9:30 a.m.

Dr. Mark Hyman
A "360 Slam Dunk" Guide for Successful Teams: Practice Enhancement

Change is inevitable – growth is optional. In this fast-paced, ever-changing world, dental teams must commit to taking a serious look
at every aspect of the practice. Learn how to diagnose, devise a treatment plan and deliver optimal care. Enjoy this fun-filled, dynamic
seminar and supercharge your practice today!

 

9:30 - 11 a.m.
Dr. Roger Levin
The Psychology of Case Presentation: Why Patients Say "No" When You to Want Hear "Yes"

Case presentation is a system. When the system is properly understood and followed, practice performance and productivit y
will immediately improve. In this exciting, energized seminar, Dr. Levin will explain the key principles of case presentation and
case acceptance.

 

Note: Lunch is on your own from 11 a.m. to 12 p.m.

Attendees will receive a $10 food and beverage voucher when arriving at the course, courtesy of Hinman Housing Powered by Eventsphere. The voucher can be redeemed at any Levy outlet in the Georgia World Congress Center.

 

12 - 1:30 p.m.
Ms. Judy Kay Mausolf
Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions

Discover how to elevate communication to a level that inspires positive attitudes, prevents breakdowns and resolves conflict to take
relationships from good to great! Learn skills to communicate positively and effectively with different and even difficult personalities.
Create an environment where everyone looks forward to coming into the office, which ultimately results in growing your business.
Inspire a culture of appreciation and acknowledgment. Communications expert Ms. Mausolf will show you how!

 

1:30 - 3 p.m.
Dr. Lori Trost
Become the "Awesome" Dental Assistant

Today’s dental practices operate at lightning pace. This unique course will all you to evaluate and improve upon your position within the
practice and realize your potential. Through the creation of checklist and communication techniques, participants will learn to identify
“triggers,” develop strategies to eliminate stress, maximize results and improve patient perception. Expect to leave energized,
confident and ready to elevate your role on Monday!

Friday Courses
Fr344 - Delivering W.O.W. Service! People Will Forget Everything Except How You Made Them Feel
Time: 9 AM - 12 PM
Room: ,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

Practices that build their office environment around serving the patient own
and dominate the market. Customer service is often confusing, complex and
vague! Set yourself apart from your colleagues: Differentiate why it should be
you and your office, and not the office down the street! Learn principles for
strengthening communication skills, practice brand and service standards.
Illuminate the patient decision making processes to create lasting impressions
and exceptional experiences. Inspire the entire team to deliver W.O.W. service
with focus and passion!

Fr351 - R.I.S.E. to Success: Systems and Strategies That Build High Performing Teams
Time: 1:30 - 4:30 PM
Room: ,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

Building a high performing team results in business success. Success is
measured by a healthy bottom line, united leadership and a cohesive team .
It also must include an environment you enjoy working in – with a feeling of a
job well done at the end of the day. Ms. Mausolf shares best practices to help
the entire team think differently, act differently, communicate effectively, work
together better and make healthy decisions to cultivate a happier, healthier and
higher performing culture.

Saturday Courses
Sa288 - Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions
Time: 9 - 11:30 AM
Room: ,
Type: Registered    Handouts: Yes
Dentist Fee: $95.00  Other Fee: $65.00

Discover how to elevate your communication to a level that inspires positive
attitudes, prevents breakdowns and resolves conflict. Take your relationships
from good to great! Learn skills to communicate positively and effectively
with different and difficult personalities. Create an environment where
everyone looks forward to coming into the office, which ultimately results in
growing your business. Inspire a culture of appreciation and acknowledgment.
Communications expert Ms. Mausolf will show you how!


Registering for the Hinman Dental Meeting is required to attend ALL courses and Special Events.
Course type description:
General = No additional fee (registration required for these courses – we no longer accept walk-ups)
Registered, Interactive, Participation and Special Events = Fee courses