Ms. Judy Mausolf Team Communication/Culture Lakeville, MN


Registration Opens 12/10/19
  • Owner, Practice Solutions Inc
  • Director of Sponsoring Partners, Speaking Consulting Network
  • Member, SCN, ADMC, NSA-MN and NSA

Thursday Courses
Th202 - Assisting Extravaganza
Time: 8 AM - 3 PM
Type: Registered    Handouts: No

8 - 9:30 a.m.

Dr. Mark Hyman

A "360 Slam Dunk" Guide for Successful Teams: Practice Enhancement

Change is inevitable – growth is optional. In this fast-paced, ever-changing world, dental teams must commit to taking a serious look at every aspect of the practice. Learn how to diagnose, devise a treatment plan and deliver optimal care. Enjoy this fun-filled, dynamic seminar and supercharge your practice today!

 

9:30 - 11 a.m.

Dr. Roger Levin

The Psychology of Case Presentation: Why Patients Say "No" When You to Want Hear "Yes"

Case presentation is a system. When the system is properly understood and followed, practice performance and productivity will immediately improve. In this exciting, energized seminar, Dr. Levin will explain the key principles of case presentation and case acceptance.

 

Lunch is on your own from 11 a.m. – 12 p.m.

 

12 - 1:30 p.m.

Ms. Judy Kay Mausolf

Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions

Discover how to elevate communication to a level that inspires positive attitudes, prevents breakdowns, and resolves conflict to take relationships from good to great! Learn skills to communicate positively and effectively with different and even difficult personalities.
Create an environment where everyone looks forward to coming into the office, which ultimately results in growing your business. Inspire a culture of appreciation and acknowledgment. Communications expert Ms. Mausolf will show you how!

 

1:30 - 3 p.m.

Dr. Lori Trost

Become the "Awesome" Dental Assistant

Today's dental practices operate at lightning pace. This unique course will all you to evaluate and improve upon your position within the practice and realize your potential. Through the creation of checklist and communication techniques, participants will learn to identify “triggers”, develop strategies to eliminate stress, maximize results, and improve patient perception. Expect to leave energized, confident and ready to elevate your role on Monday!

Friday Courses
Fr344 - Delivering W.O.W. Service! People Will Forget Everything Except How You Made Them Feel
Time: 9 AM - 12 PM
Type: General    Handouts: Yes

Practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex, vague! Set yourself apart from your colleagues: Differentiate why it should be you and your office, and not the office down the street! Learn principles for strengthening communication skills, practice brand and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with focus and passion!

Fr351 - R.I.S.E. to Success: Systems and Strategies That Build High Performing Teams
Time: 1:30 - 4:30 PM
Type: General    Handouts: Yes

Building a high performing team results in business success. Success is measured by a healthy bottom line, united leadership and a cohesive team. It also must include an environment you enjoy working in – with a feeling of a job well done at the end of the day. Ms. Mausolf shares best practices to help the entire team think differently, act differently, communicate effectively, work together better and make healthy decisions to cultivate a happier, healthier and higher performing culture.

Saturday Courses
Sa288 - Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions
Time: 9 - 11:30 AM
Type: Registered    Handouts: Yes

Discover how to elevate your communication to a level that inspires positive attitudes, prevents breakdowns, and resolves conflict.   Take your relationships from good to great! Learn skills to communicate positively and effectively with different and difficult personalities. Create an environment where everyone looks forward to coming into the office, which ultimately results in growing your business. Inspire a culture of appreciation and acknowledgment. Communications expert Ms. Mausolf will show you how!


Registering for the Hinman Dental Meeting is required to attend ALL courses and Special Events.
Course type description:
General = No additional fee (registration required for these courses – we no longer accept walk-ups)
Registered, Interactive, Participation and Special Events = Fee courses