Ms. Carol Paige Dental Practice Management/Leadership Dahlonega, GA

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  • President and Founder, PRN Consulting, Inc.
  • Dental Consultant: Business Management and Leadership Trainer
  • Certified Leadership Trainer and Coach, Gordon Training International 

Friday Courses
Fr333 - HIRE RIGHT: Shopping Therapy to Help You Find Your Best-Fit Team Member!
Time: 9 AM - 12 PM
Room: GWCC,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

Does the stress of staff turnover, resume screening, and interviewing nearly send you to therapy? There is little more costly to your office profit and frustrating to team morale than hiring “nice, but not quite the right fit”, a “job hopper”, or “your next nightmare”.  Selecting a well-matched team player requires intellectual acuity and razor-sharp scrutiny!  Learn key steps to prevent hiring errors, tap into talent, and preserve your sanity the next time you need to hire. 

Fr230 - Business Office Bonanza
Time: 9 AM - 4 PM
Room: GWCC,
Type: Registered    Handouts: No
Dentist Fee: $180.00  Other Fee: $110.00

Ms. Penny Reed

Growing Your Dental Business 

9 - 10:30 a.m.

What would happen if your practice increased it’s revenues by 25% without a significant increase in overhead? It’s possible! In this session, learn the magic formula to take your practice to the next level. Whether you are new in practice, a seasoned dental practice owner, or team member, you will learn proven strategies to grow your practice.

• Identify the critical trends in the business of dentistry and how they directly impact your practice and your position
• Discover how to apply the Five Part Magic Formula for Practice Growth
• Identify one of the most underutilized tools in every practice that prevents thousands of dollars walking out the door every day
• Learn how to decrease broken and cancelled appointments and other practice time drains


Ms. Grace Rizza

Ethical and Effective Marketing for Today's Market

10:30 a.m. - 12 p.m.

Attendees will learn how to create an effective and ethical marketing plan. It'll include details as to how to gauge the success of a campaign, when to quit and when to stick with a strategy, as well as useful tips that can be implemented for an immediate boost in new patients. This course is appropriate for general and specialist dental practice owners and business managers.


Lunch is on your own from 12 - 1 p.m.


Ms. Laci Phillips Newland 

Your Practice Through the Patient's Eyes: It's Never Just About Dentistry 

1 - 2:30 p.m.

Do you really know your patients? Do they know you? In the life cycle of a patient, it’s not just about how many clicks in the computer or how many restorations you have done. What it is about is how many real conversations you have had, the personal care and the customized touch. Let’s take customer service to a whole new level by learning who your target audience is, what they expect and what they see. A patient’s positive perception is your success. It’s time to put on different glasses and see things in a new perspective!


Ms. Carol Paige

Getting Patients to Keep Their Appointments!

2:30 - 4 p.m.

Are you frustrated when your perfectly scheduled day falls apart?  Learn techniques to prevent late changes, manage patients who you can nearly predict will no-show or cancel late, increase retention, and fill the unavoidable late changes FAST!


Tuesday Courses
Vr603 - Staffing: Aim Right to Hire Right (March Virtual)
Time: 12 - 1 PM
Room: ,
Type: Virtual    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

The right talent is available for hire, at the right price point, to work your hours, perform your job description, and contribute to the growth, happiness, and profitability of your practice. However, to find and secure these team players, the skilled dental leader must understand, accept, and strategically overcome unprecedented candidate pool challenges. If you are short-staffed, employing staff you would not re-hire, or believe you could be shopping for a team member soon, this presentation is designed for you. Learn how market conditions have impacted the personnel pool, how to recognize the traits of a high performer, and three key concepts that distinguish if your new hire will quickly fail or succeed.  

Saturday Courses
Sa354 - Interviewing: Best Practices, Best Results!
Time: 8 - 11 AM
Room: GWCC,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

How can you tell if you are interviewing a rock or a rock star?  While there is no 100% fail-safe interview process, there are best-practices to improve your odds of hiring right. Don’t be tempted to hire fast when smitten by a great smile and well-appointed resume; that exterior packaging may be camouflaging a buyer beware sign! Learn to listen beyond well-rehearsed answers to discern if your candidate is the right fit for your office.

Sa366 - Thrive! Staying Vital as Mom, Dentist, Partner and...YOU! A Women's Networking and Panel Discussion
Time: 12 - 1:30 PM
Room: GWCC,
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

Join other women dental professionals for a networking reception. A panel of women dentists active in the Hinman Dental Society from different ages and ranges of experience will gather to discuss how they have tried to achieve the work/life balance. Please encourage female colleagues to join us to share tips on building a dental practice, balancing dual careers, family life challenges, professional advancement and even finding time for yourself. Light refreshments will be served.