What do the superstars of success know that the rest of us do not? Learn the six essential key ingredients to the science behind success. Real intelligence has to do with how well we handle people, deal with set-backs and failures, motivate ourselves, and most of all, manage our emotions. Discover a blueprint for achieving success in your relationships, your health, your careers, and your office.

The first aspect of learning effective patient service skills is to develop a staff of highly energized people with a high self-esteem quotient. People with a positive attitude get sick less often, have better relationships, and are more successful in their careers. Attitude is contagious and helps create an energized work environment. Apply these powerful skills to deal with difficult patients and staff personnel.

At the heart of every practice are relationships – between staff, patients and doctors. There is no doubt that communication runs your office! Take a humorous look at how men and women think, speak and make decisions differently. Interpersonal effectiveness is a key factor in personal and practice success. Laugh and learn about men and women.

Difficult people are everywhere! They can be patients, co-workers, doctors, neighbors, even spouses. Discover the six basic difficult personality styles that are out to drain you and your practice of vital energy. Increase your awareness of why difficult personality types act the way they do and learn strategies to achieve mutually beneficial outcomes.