Dr. Roger Levin Practice Management Format: In Person Owings Mills, MD

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  • CEO, Levin Group
  • Member, Editorial Boards of Dental Economics, Compendium and Profitable Dentist
  • Ernst & Young Entrepreneur of the Year Award Winner

Friday Courses
Fr207 - Five-Star Customer Service: How to WOW Every Patient Every Time
Time: 10 AM - 12 PM
Room: Omni, International Ballroom E
Type: Registered    Handouts: Yes
Dentist Fee: $45.00  Other Fee: $45.00
AGD Code: 550

Only a minority of dental practices ever achieve Five-Star Customer Service and
those that do have unparalleled success. Dr. Levin has researched and analyzed the
highest level companies ranging from Ritz-Carlton to Ralph Lauren to Nordstrom,
as well as the best performing practices. Attend this seminar with a goal of
transforming the entire team and patient experience. Your team has never been
trained on customers at this level and the results will include highly satisfied
patients, higher case acceptance and an almost immediate rise in referrals. Burst
out of complacency and experience Five-Star Customer Service training.

Fr204B - Team Track Afternoon
Time: 2 - 4 PM
Room: Omni, International Ballroom D
Type: Registered    Handouts: No
Dentist Fee: $45.00  Other Fee: $45.00
AGD Code: 550

Dr. Larry Guzzardo

2 - 3 p.m.

Become a Scheduling All-Star: Create Production, Consistency and Flexibility

Have you ever had a busy day and no production on the books? Too many canceled
appointments? Is it difficult to get out for lunch or leave on time at the end of the
day? Learn to create a smooth flowing day by getting the entire team involved.
The course will show attendees how to consistently achieve and accomplish
goals, learn the best way to handle emergencies, respond to patient concerns
when you hear “I can’t come then!” and monitor and track results for success.


Dr. Roger Levin

3 - 4 p.m.

World Class Team

Building a high-performance team is one of the most difficult challenges. Yet the
payoff empowers the dentist to achieve long-term practice success. The key is
implementing proven systems that lead to higher production, a happier staff and
greater practice success. In this seminar, learn the systems that create a superior
team, reduce stress, improve patient satisfaction and create the practice you’ve
always dreamed of. Attendees will also learn powerful team-building strategies,
increase production by 20–25% through team effectiveness, increase hygiene
production by $100,000–$200,000, increase case acceptance, double patient
referrals and more!

Saturday Courses
Sa217 - The Psychology of Case Presentation: Why Patients Say "No" When You Want to Hear "Yes"
Time: 7 - 9 AM
Room: Omni, International Ballroom D
Type: Registered    Handouts: Yes
Dentist Fee: $45.00  Other Fee: $45.00
AGD Code: 550

Case presentation is one of the most important fundamentals of a successful
dental practice. Unfortunately, dentists and teams receive no training in this
critical area. The modern dental patient makes decisions very differently than
in the past. Having a step-by-step case presentation process is part of the
answer. Practices that are able to master the proper “sales” process using
professional and high integrity communication will continue to be successful.
Case presentation is a system, and when properly understood and followed,
productivity will immediately improve. Doctors and team members will learn their
key roles and leave with more confidence to present cases using a system that
can be implemented immediately.