8 - 9:30 a.m.

Dr. Mark Hyman
A "360 Slam Dunk" Guide for Successful Teams: Practice Enhancement

Change is inevitable – growth is optional. In this fast-paced, ever-changing world, dental teams must commit to taking a serious look
at every aspect of the practice. Learn how to diagnose, devise a treatment plan and deliver optimal care. Enjoy this fun-filled, dynamic
seminar and supercharge your practice today!

9:30 - 11 a.m.
Dr. Roger Levin
The Psychology of Case Presentation: Why Patients Say "No" When You to Want Hear "Yes"

Case presentation is a system. When the system is properly understood and followed, practice performance and productivit y
will immediately improve. In this exciting, energized seminar, Dr. Levin will explain the key principles of case presentation and
case acceptance.

Note: Lunch is on your own from 11 a.m. to 12 p.m.

Attendees will receive a $10 food and beverage voucher when arriving at the course, courtesy of Hinman Housing Powered by Eventsphere. The voucher can be redeemed at any Levy outlet in the Georgia World Congress Center.

12 - 1:30 p.m.
Ms. Judy Kay Mausolf
Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions

Discover how to elevate communication to a level that inspires positive attitudes, prevents breakdowns and resolves conflict to take
relationships from good to great! Learn skills to communicate positively and effectively with different and even difficult personalities.
Create an environment where everyone looks forward to coming into the office, which ultimately results in growing your business.
Inspire a culture of appreciation and acknowledgment. Communications expert Ms. Mausolf will show you how!

1:30 - 3 p.m.
Dr. Lori Trost
Become the "Awesome" Dental Assistant

Today’s dental practices operate at lightning pace. This unique course will all you to evaluate and improve upon your position within the
practice and realize your potential. Through the creation of checklist and communication techniques, participants will learn to identify
“triggers,” develop strategies to eliminate stress, maximize results and improve patient perception. Expect to leave energized,
confident and ready to elevate your role on Monday!

Building a high-performance team is one of the most difficult challenges. Yet the
payoff empowers the dentist to achieve long-term practice success. The key is
implementing proven systems that lead to higher production, a happier staff and
greater practice success. In this seminar, learn the systems that create a superior
team, reduce stress, improve patient satisfaction and create the practice you’ve
always dreamed of. Attendees will also learn powerful team-building strategies,
increase production by 20–25% through team effectiveness, increase hygiene
production by $100,000–$200,000, increase case acceptance, double patient
referrals and more!

Case presentation is one of the most important fundamentals of a successful
dental practice. Unfortunately, dentists and teams receive no training in this
critical area. The modern dental patient makes decisions very differently than
in the past. Having a step-by-step case presentation process is part of the
answer. Practices that are able to master the proper “sales” process using
professional and high integrity communication will continue to be successful.
Case presentation is a system, and when properly understood and followed,
productivity will immediately improve. Doctors and team members will learn their
key roles and leave with more confidence to present cases using a system that
can be implemented immediately.

Dentistry is changing at the fastest pace in history. Some practices thrive, while
others don’t. The difference stems from the decisions and actions that dentists
take. Every practice today needs a growth and success plan and it is easier than
you think. This course shows any dentist and team the right way to proceed in a
vastly more challenging environment. Many are frustrated because they lack the
business background to implement the right changes in the right way for today’s
more competitive environment. This course goes right to the heart of what needs
to be done and how to do it.

Only a minority of dental practices ever achieve Five-Star Customer Service and
those that do have unparalleled success. Dr. Levin has researched and analyzed the
highest level companies ranging from Ritz-Carlton to Ralph Lauren to Nordstrom,
as well as the best performing practices. Attend this seminar with a goal of
transforming the entire team and patient experience. Your team has never been
trained on customers at this level and the results will include highly satisfied
patients, higher case acceptance and an almost immediate rise in referrals. Burst
out of complacency and experience Five-Star Customer Service training.