Dr. Mark Hyman Management & Leadership/Treatment Planning Greensboro, NC
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  • Private practice
  • Adjunct Full Professor, University of North Carolina Adams School of Dentistry, Chapel Hill, NC
  • Listed as a "Top Leader" in Dental Continuing Education by Dentistry Today Magazine since 2001

Thursday Courses
Assisting Extravaganza
Time: 8:09 AM - 3 PM
Room: Omni,
Type: Registered    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

8 - 9:30 a.m.

Dr. Mark Hyman

A "360 Slam Dunk" Guide for Successful Teams: Practice Enhancement

Change is inevitable – growth is optional.” In this fast-paced,
ever-changing world, dental teams must commit to taking a serious
look at every aspect of the practice. Learn how to diagnose, devise a
treatment plan and deliver optimal care. Enjoy this fun-filled, dynamic
seminar and supercharge your practice today!

 

9:30 - 11 a.m.

Dr. Roger Levin

The Psychology of Case Presentation: Why Patients Say, "No" When You Want Hear, "Yes"

Case presentation is one of the most important fundamentals of a successful dental practice. Unfortunately, dentists and teams receive no training in this critical area. The modern dental patient makes decisions very differently than in the past and not understanding the decision making process is costing dental practices tens or hundreds of thousands of dollars of revenue per year.

Why are some practices so successful and others or not? The answer is partly due to having a step-by-step case presentation process that leads to patients accepting treatment. Successful case presentation goes beyond just the doctor. The entire team is involved and can make an enormous difference. Practices that are able to master the proper “sales“ process using professional and high integrity communication with patients will continue to be successful. Not only will more patients accept treatment but the average production per patient will increase dramatically. And so will positive reviews!

Case presentation is a system. When the system is properly understood and followed, practice performance and productivity will immediately improve. It happens every time.

This exciting, energized seminar will educate both the doctor and team on the key principles of case presentation and case acceptance. Doctors and team members will learn the key roles that they play in the case acceptance process. Motivation will also increase as people understand the process. Attendees will leave with more confidence in their ability to present cases using a system that can be implemented immediately.

Seminar Objectives—Attendees will learn: Why some patients say yes and others say no
• How increased case acceptance improves production and profitability
• Why case presentation is one of the most essential factors in dental practice success
• How patients make buying decisions
• How to improve the case presentation process
• The role each team member plays in the customer service process
• How patients think and what they really want
• Do patients with dental insurance think differently?

 

Lunch is on your own from 12 - 1 p.m.

 

12 - 1:30 p.m.

Ms. Judy Kay Mausolf

Communication Solutions: Attitudes, Breakdowns, and Conflict Resolutions

Discover how to elevate your communication to a level that inspires
positive attitudes, prevents breakdowns, and resolves conflict to take
your relationships from good to great! Learn skills to communicate
positively and effectively with different and even difficult personalities.
Create an environment where everyone looks forward to coming into
the office, which ultimately results in growing your business. Inspire a
culture of appreciation and acknowledgment. Communications expert
Mausolf will show you how!

 

1:30 p.m. - 3 p.m.

Dr. Lori Trost

Become the “Awesome” Dental Assistant

Today's dental practices operate at lightning pace! This unique course will all you to evaluate and improve upon your position within the practice and realize your potential. Through the creation of checklist and communication techniques, participants will learn to identify "triggers", develop strategies to eliminate stress, maximize results, and improve patient perception. Expect to leave energized, confident and ready to elevate your role on Monday!

 

Friday Courses
Drill ‘Em, Fill ‘Em, and Thrill ‘Em! A Dynamic Private Practice Retrospective
Time: 9 AM - 12 PM
Room: Omni,
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

Enjoy a fast-paced course, in which Dr Hyman reviews more than thirty years of blending full-time, real world private practice with teaching, coaching, and advocating for relationship-based optimal care dentistry. Examine where dentistry has been, where it is in 2020, and where we may be going in 2030 and beyond! Discuss traits of world class service, renewal and re-birth of a practice, and traits of "WOW!"

A "360 Slam Dunk" Guide for Successful Teams-Practice Enhancement
Time: 2 - 5 PM
Room: GWCC,
Type: General    Handouts: Yes
Dentist Fee: $0.00  Other Fee: $0.00

"Change is inevitable – growth is optional.” In this fast-paced, ever-changing world, dental teams must commit to taking a serious look at every aspect of the practice. Learn how to diagnose, devise a treatment plan and deliver optimal care. Enjoy this fun-filled, dynamic seminar and supercharge your practice today!

Saturday Courses
Seasons Change ... and So Did I! Successful Practice Transitions in an Unpredictable Dental World
Time: 12 - 3 PM
Room: GWCC,
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

After a 40-year journey in dentistry, starting as a 19-year-old volunteer dental assistant to a 59-year-old veteran of real-world private practice, how does one successfully and predictably transition a beloved practice, long-time patients, bulldog-loyal teammates, and one's identity to a young superstar? Review and imagine how the three key phases of a practice transition can be mastered: Integration into our team, integration into our existing patient family, and integration into our community. Attend to laugh, cry, learn, and begin this wonderful process.


Registering for the Hinman Dental Meeting is required to attend ALL courses and Special Events.
Course type description:
General = No additional fee (registration required for these courses – we no longer accept walk-ups)
Registered, Interactive, Participation and Special Events = Fee courses