Dr. Mark Hyman Management & Leadership/Treatment Planning Greensboro, NC

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  • Private practice for 32 years
  • Adjunct Full Professor, University of North Carolina Adams School of Dentistry, Chapel Hill, NC
  • "Top Leader" in Dental Continuing Education by Dentistry Today Magazine since 2001

Thursday Courses
Th204 - Cases That Haunt Us: How To React, Rebound and Recover from Clinical Failure
Time: 8 - 11 AM
Room: Omni,
Type: Registered    Handouts: No
Dentist Fee: $95.00  Other Fee: $65.00

Don't deny it! Admit it! Every one of us has had this happen during your 

career! The cases that you didn't read the patient well, didn't get

the proper diagnostic material, didn't take the time to really listen

and see what was appropriate for your patient. Whether you have made

a minor misjudgment, or totally face-planted, NOW WHAT?


1) Discuss your patient's "wants and needs" so you minimize misunderstandings.

2) Review the predictable new patient experience, and how to engage the entire

team for a higher level of case acceptance.

3) Learn how to react when things go wrong-how to diagnose, document, and 

recover so that the appropriate care gets delivered.


Th315 - The High Impact Private Practice Dental Hygiene Team
Time: 12 - 3 PM
Room: GWCC,
Type: General    Handouts: No
Dentist Fee: $0.00  Other Fee: $0.00

Heads Up Doctor! Your hygiene department, and your hygienists, may

be the most underutilized and under-trained department in your

office. You may well have an unbelievable level of untapped talent just

sitting chairside in your office, waiting to be unleased for tremendous

benefit to the patients, teammates, and our blessed hygienists!

Learning Objectives:

  • Review the duties your hygiene department currently performs.
  • Discuss choices of how to enhance your hygienist's talents.
  • Evaluate ways to really listen and learn what the patient wants, and how to maximize each patient encounter.
Friday Courses
Fr228 - Assisting Essentials
Time: 9 AM - 4 PM
Room: GWCC,
Type: Registered    Handouts: No
Dentist Fee: $180.00  Other Fee: $110.00

Mr. Kevin Henry

Five Ways Dental Assistants Can C.R.U.S.H. Their Careers

9 - 10:30 a.m.

Are you enjoying your career as a dental assistant or are you just getting through the day? In this fun, fast-paced, interactive course, we will talk about five key points following the C.R.U.S.H. acronym that will help you not only enjoy what you do more, but also see the fruits of a more fulfilling career. It’s time that dental assistants learned once again the valuable role they play in the lives of their patients and the bottom line of the dental practice. Join us and re-ignite your passion for your career!

• Identify on-the-job challenges that could affect performance and happiness
• Understand the steps that can be taken to minimize the effects of those challenges
• Explore how to have a more productive and fulfilling career as a dental assistant
• Learn the benefits of a peer network and how it can benefit your career
• Identify steps to embracing one’s own potential and leadership mindset


Dr. Tanya Brown

Dental Assisting Made Easy: Go from Overwhelmed to Overjoyed! 

10:30 a.m. - 12 p.m.

Have you ever had a day that makes you question why you chose Dentistry as a career? Everyone longs to be a part of something special and to know that their contributions make a difference. Uncover the most common mistakes that when corrected will fill your day with joy! Set yourself apart as a true ROCK-STAR Dental Assistant. Attend this course to discover the secrets of what the most successful Dental Assistants are doing to keep their patients comfortable, their schedules full, and their case acceptance up!


Lunch is on your own from 12 - 1 p.m.


Ms. Tija Hunter

Enhancing Your Career Through Ergonomics: Preventative Medicine for Your Life!

1 - 2:30 p.m.

Women suffer higher rates of work-related musculoskeletal disorders. Because our jobs are so physically demanding in dentistry, we are seeing a higher rate in back, neck and shoulder issues. This course talks about the common problems we face ergonomically, and changes we can make to correct these issues. As women, we tend to take care of everyone but ourselves, let’s discuss ways we can fix that!


Identify the common problems physically we face daily
Discuss ways to take better care of ourselves and why

Learn better techniques for posture and positioning


Dr. Mark Hyman

Inspiring Excellence in Dental Assisting

2:30 - 4 p.m.

Listen, learn, and laugh your way through a fast-paced, humorous review of “The High Impact Private Practice Dental Assistant." Learn how to capitalize on one’s skills to improve the productivity of your practice and the quality of the service your team produces. Learn systems you can implement today to lower stress, prevent burn out, and increase your enjoyment of dentistry.

Review clinical cases from the doctor’s and team’s perspectives
Debate the fact “communication is a wonderful thing – you should try it sometime”
Employ systems to lower stress and prevent burnout

Saturday Courses
Sa278 - The Questions You Hate and the Answers You'll LOVE: A Guide for Dealing with Difficult Patients
Time: 9 AM - 12 PM
Room: Omni,
Type: Registered    Handouts: No
Dentist Fee: $95.00  Other Fee: $65.00

"OH NO! Not that one again!" After all your training, and years of hard work and tremendous sacrifice-Don't you just hate it when you get those heart wrenching questions and resistance to case acceptance over and over again? Your team and you work so hard, and care so deeply, so why is it that often our patients don't ask for optimal care and enthusiastically accept our treatment plans?


1) Learn the power of high impact new patient experience.

2) Review ten questions you must ask of each new patient.

3) Commit to obtaining the necessary evidence for predictable

case presentations.

4) Roleplay with your team the most common questions you absolutely HATE to hear, and learn the most predictable answers you'll LOVE to give them.


Get ready to laugh, learn, and get fired up for a dramatic improvement

of your case acceptance and your enjoyment of your practice!