There are 10 common reasons dental claims are denied. What can you do to prevent delays in processing? We will discuss common coding errors that can interfere with payment, how to enhance office systems to smooth relationships with dental carriers, and how to improve your office’s image with insurance companies. Plan to share some of your common claims problems and pool knowledge to help overcome payment barriers.

Dental codes change every year. Many practices miss billing and reporting opportunities to describe properly the services they are providing. Learn new and recent codes, understand how to use them properly in the practice for improved claims success, and identify which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. This is a great course for dentists and staff to understand how best to report what they do for better billing success.

Laci Phillips Newland | 8 - 9 a.m. |Elevating Dental Excellence: Mastering Image & Professionalism
Creating a positive and professional image can help build trust with patients, improve the overall patient experience, and contribute to the long-term success of the practice. Attention to details, from appearance to communication and the physical environment, can make a significant difference in how patients perceive the quality of care they receive. Get ready to elevate your practice and have some fun!

Judy Mausolf | 9 - 10 a.m. |We Team - How to Build an Aligned and Cohesive Leadership Team!

Everything begins and ends with leadership. It is what leaders do, don’t do, or allow in their culture that defines the practice culture. The more leaders the more difficult it becomes to create and sustain a consistent message.  Learn how to build an aligned and cohesive leadership team!

Dr. Gary Dougan | 10 - 11 a.m. | ADA's CDT Codes: Coding Won't Kill You

Dental codes change every year. Many practices miss billing and reporting opportunities to properly describe the services they are providing. Learn new and recent codes, how to use them properly in the practice for improved claims success and which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. 

Lunch is on your own from 11 am – 12:30 pm.

Kevin Henry | 12:30 - 1:30 p.m. |Leadership and Conflict Resolution in Today's Dental Practice
Everyone in the practice serves a vital role in the success of the practice and the comfort level of your patients. We'll focus on how everyone can be a better leader and communicator, both within the team and with everyone who walks through your doors. Through this interactive lecture, we'll uncover hidden leadership skills and personality traits that can make the day better and the team closer.

Carrie Webber | 1:30 - 2:30 p.m. |Can You Hear Me Now?  Telephone Skills That Cut Through the Noise
How do we cut through noise, distractions & objections to build the bridge from telephone calls to scheduled & kept appointments? Dive into verbal skills, common obstacles & proactive steps that help you schedule these potential patients and see success in keeping appointments!

Dr. Mark Hyman | 2:30 - 3:30 p.m. | Building a Great High-Performance Team
What is it that differentiates the top practices from the average? What is their Secret Sauce? That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN! Laugh and learn as we reveal the formula, discuss action steps today, and see your team re-engage and thrive today!

This presentation will close the disconnect between the way dental offices think and the way insurance/benefit companies set up their dental benefit plans. Gain an understanding of what drives insurance companies to design the programs that seem so mysterious to dental offices. Thinking like the insurance companies will help you streamline your daily operations and package your submissions to produce less frustration and increase success. Topics will include a peek at what’s coming in future dental insurance plans.

Dental codes change every year. Many practices miss billing and reporting opportunities to describe properly the services they are providing. Learn new and recent codes, understand how to use them properly in the practice for improved claims success, and identify which codes are being scrutinized and why. Eliminate common code mistakes that interfere with being paid. This is a great course for dentists and staff to understand how best to report what they do for better billing success.