8 – 9:30 a.m.
Ms. Lois Banta
Playing the Insurance and Accounts Receivables Game Your Way
Is your office desk sagging from the weight of your insurance claims report? Accounts receivables out of control? Institute proven systems to effectively track A/R, follow up on past-due claims more efficiently and minimize your stress level. Design systems of
collecting from patients and eliminate the ‘bad guy’ perception.

9:30 – 11 a.m.
Mr. Larry Guzzardo
Banish Broken Appointments: Eliminate Cancellations and Last-Minute Changes
Broken and canceled appointments are an expensive drain on your practice. Stop losing money, wasting time spent changing appointments, and the frustration created by “filling holes.” Learning to overcome this handicap you’ll enjoy less stress and everyone will have more fun! Attendees will learn how to: develop verbal skills to keep patients from making last-minute changes and cancellations; prevent no-show appointments and determine the real cause of broken appointments and educate patients to respect their ‘reserved’ time and re-educate existing patients.

Lunch is on your own from 11 a.m. to 12 p.m.

Note: Attendees will receive a $10 food and beverage voucher when arriving at the course, courtesy of Hinman Housing Powered by Eventsphere. The voucher can be redeemed at any Levy outlet in the Georgia World Congress Center.

12 – 1:30 p.m.
Ms. Janice Hurley
You Got This: Leading With Charisma and Confidence
As the business owner, you wear three very different hats and understanding how to embrace what you naturally do well and get better on
those aspects that come harder will make going to work each day so much more enjoyable. Learn to present yourself as a strong
consistent leader in the practice. Get comfortable and celebrate your management role. Face the fears of rejection and do it anyway.

1:30 – 3 p.m.
Dr. Bobbi Stanley
Grow Your Dental Practice With the Best Marketing Secrets
Stanley will discuss the best kept, most effective marketing secrets in dentistry. The course will touch on zero-cost marketing, how to
get new patients for free, how to turn patients into ambassadors for your practice, how to maximize your online presence with social
media, how to create a website that wows and SEO best practices.