Course: Get the Phone! Don’t Dread Conversations with Patients in the Office or On the Phone

Fr200 - Get the Phone! Don’t Dread Conversations with Patients in the Office or On the Phone

Date/Time: 3/12/2021 7 - 9 a.m.

Type: Lectures Handouts: Yes

Dentist Fee: $45.00 Other Fee: $45.00

Audience: Dentists, Hygienists, Assistants, Office Staff, Spouses

Keyword(s):

Communication

Practice Management

AGD Code: 550

Learn the skills that lead to more scheduled appointments, fewer last minute
changes, and increases patient referrals. Master techniques that will help you
uncover what patients really want despite what they “say” they need. This session
will enable attendees to effectively convert callers into new patients, minimize last
minute cancellations, handle patients who “only want to get my teeth cleaned,”
create value for “price shopping” patients, perfect reminder/confirmation calls
and confidently respond to the “You don’t take my insurance?” patients.