Speaker Information

Ms. Lois Banta
Grain Valley, MO
Practice Management

Mrs. Katherine Eitel Belt
Aguanga, CA
Communication/Leadership

Ms. Janice Hurley
San Diego, CA
Effective Image Branding

Ms. Judy Mausolf
Lakeville, MN
Team Communication

Ms. Laci Phillips
Chesterfield, MI
Technology and Office Management

Mr. Robert Spiel
Idaho Falls, ID
Communications/ Management


Business Office Bonanza: A Fabulous Full Day for Office Staff

Ms. Lois Banta
9 – 10 a.m.
Playing the Insurance and Accounts Receivables Game... Your Way
Is your office desk sagging from the weight of your insurance claims report? Accounts receivables out of control? Institute proven systems to effectively track A/R, follow up on past-due claims more efficiently and minimize your stress level. Design systems of collecting from patients and eliminate the “bad guy” perception.

Mr. Robert F. Spiel
10 – 11 a.m.
Igniting the Leader in You
In today’s busy and often chaotic dental world, personal leadership is required by every team member to help your practice succeed. Learn the key elements of successful personal leadership – and how they translate into creating a dental team that is at the top of their game, and fulfilling to be a part of.

Ms. Katherine M. Eitel Belt
11 a.m. – 12 p.m.
Have Them at HelloTM: Four Steps to Exceptional New Patient Phone Calls
Preview four simple, yet essential steps to mastering exceptional new patient calls and the empowering philosophy of eliminating scripts and trusting your instinctive greatness to relate perfectly to your callers. You can convert new callers to lasting patients every time!

Lunch is on your own from 12 – 1:30 p.m.

Ms. Janice Hurley
1:30 – 2:30 p.m.
Optimal Image Impact
What does it take to have your patients see you in the best light? There is no denying that things have changed in dentistry. Learn what it takes to put your best foot forward.

Ms. Laci L. Phillips
2:30 – 3:30 p.m.
The Art of Building a Great Team
The hiring process takes time, patience and a well laid out plan. Do you have one? Having a team you enjoy working with can make your days worth waking up for. Keeping those key team members takes more than luck. Do you have the systems in place to ensure your team will stay with you through thick and thin? And finally, letting someone go is never easy. Make sure you have the right verbal skills, an empathizing attitude and the proper documents to make the process less stressful.

Ms. Judy Kay Mausolf
3:30 – 4:30 p.m.
R.I.S.E. to Success – Systems and Strategies That Build High Performing Teams
Hear about the best practices that will help the entire team think differently, act differently, communicate effectively, work together better and make healthy decisions to cultivate a happier, healthier and higher performing practice culture!

Course: Fr233
Date/Time: 3/24/2017   9:00 AM
Type: Registered
Audience: Dentists, Office Staff, Spouses, Students
Dentist Fee: $150.00
Other Fee: $90.00
Room: GWCC, A412